The PetSafe has been discontinued by PetSafe. The replacement flaps are out of production as well.
We just moved to a new house and installed the Large through the wall pet door. Unfortunately, the double flaps supplied are dark gray and the pets cannot see the other side and do not know whether or not the door is opened or closed and they are hesitant to go through the door. So I removed one of the flaps and you still cannot see through. Today I called to purchase a clear replacement flap and was very disappointed to know that you do not offer a clear see-through flap! I find it very hard to believe that a clear flap option is not available. It's a simple solution! I'm sorry to say that I will have to buy another make that offers a see through flap option. Very disappointing.
We have been pleased with our PetSafe large aluminum frame door since we installed it about 6 years ago. But our newly adopted mixed breed puppy chewed the bottom of the flap, and when I go to find a replacement, I don't find that the dimensions match (even though the door says it is a PetSafe large). The flap is 10 1/4" wide by 17 1/4" long. Did you change the dimensions of the doors and replaceable flaps?
Pride Replacement Flaps for Johnson & PetSafe Pet Doors
Easy do-it-yourself replacement flaps for PetSafe Dog Doors.
Johnson was around the 1950's. The company that produced Johnson pet doors was bought by Petsafe (Radio Systems), who then produced the same design under the name Petsafe Ultimate. These doors were later discontinued and replacements are no longer made. A company by the name of Pride produces a pet door of similar design, and their flaps have been used to successfully replace the flaps in hundreds of Johnson and Petsafe Ultimate pet doors! As late at the early 2000's, the Johnson extra-large was identical to the Pride extra-large except for the material of the flap and the locking cover. , which attaches differently at the top. Some people have been able to modify this flap to work in their pet doors, but it will not be a simple installation like with the medium, large and extra-large.I own a small kenneling business, and am now going to pull all of my PetSafe doors and put in another brand where the replacement flaps are actually affordable. Some dogs are just chewers, and I can't keep replacing them at this price. Time to find a new brand!A common confusion with these flaps is that . This piece is often the first to go, and if it is absent you will find two screws at the top of your pet door, one to the left of the flap and one to the right. These indicate that there once was a framing piece of flap around your flap! There will also be a generous gap around your flap, allowing air and bugs to enter your home with ease, and the magnets will fall short of connecting with the bottom of the frame. Petsafe also made a flap that was similar in appearance that was only one piece, however the magnets at the bottom of this will connect at the bottom of your pet door and there will not be the obvious gap around the border. The comes with both pieces, so you will not have that gap once you install the Pride replacement flap! Here are some examples of these flaps when they are missing the gasket piece:Once you have the correct PetSafe replacement flap, follow the instructions on how to replace it. Most flaps are designed to easily unscrew from the top of the door, to allow replacement without complete uninstallation of the door. Simply unscrew the old flap and remove the broken pieces. Once the old flap is cleared, line up the new flap to the holes and screw the pieces together. Pay attention to which side should be used for internal or external purposes, or the correct placement of any magnets in the door.